Advance Notification: Intuit credit card processing maintenance - Feb. 24

   

We're committed to providing reliable payment processing service to you and your business. As part of our efforts to improve service and increase uptime, we are taking our systems offline for a short period on 2/24/12 for planned maintenance.

To avoid inconvenience, we're scheduling this maintenance at a time when many businesses are closed. During this time; you can continue processing credit card payments via voice authorization. See below for details. 

Our systems will be offline:

•	Friday, Feb. 24, from 11:00 p.m. - 3:00 a.m. Saturday, Feb. 25, Pacific Time.

How does this affect you? 
During this period, you will not be able to process credit cards from the following locations:

•	Within your QuickBooks software.
•	Via the Merchant Service Center.
•	Through the GoPayment mobile application.
•	On your Intuit-based website or e-Commerce site.

How to process credit card transactions during this time: 
We value your business and know that you cannot afford any disruptions in service. You will be able to run voice authorizations for card transactions by calling the appropriate voice authorization:

•	Visa/MC/Discover/Amex: 800-228-1122.
•	American Express: 800-528-2121.
•	Discover: 800-347-1111.

Once service is back online, please use QuickBooks or Online Terminal to capture the authorization.

Please visit the link below for detailed instructions on entering these transactions into QuickBooks:  http://www.quickbooksmerchantservice.com/newsletter/0905_Merchant_How-Tos.php 

If you need additional assistance, contact customer service at 800-558-9558.

Your business is important to us
We appreciate your understanding and continued support as we work hard to complete this upgrade in an efficient and timely manner. 

Thank you for being a valued customer of Intuit Payments. We sincerely appreciate your decision to process your credit card payments with us. 

Sincerely,
Noelle Eder
VP of Customer Care - Intuit Payment Solutions