2009 Program Update Program Errors

That's got to be frustrating. If 3 hours of tech support help can't fix it, I don't know what to tell you.

That having been said, however, I'm confused as to exactly what problem you're having. Is it that you reinstalled ProSeries 2009 and it freezes or times-out when you try to update that program? Or is it that 2009 is working ok, but that your system freezes or times-out when you try to update the ProSeries 2010 program? Having re-read the entire thread, it looks as though the problem is that you can't update ProSeries 2009 after having reinstalled it, but I'm just trying to be sure.

I just ran my ProSeries 2009 through the update procedure, and it worked ok. It does seem to take some extra time to complete steps 2 and 3, but the sequence finally completed ok. I'm just guessing here, but you might have some setting that causes your computer to timeout and give up if it doesn't receive a response from an Internet connection after so many seconds.

You might also try using a different web browser. For instance, after I switched to Windows 7, I find all kinds of websites that I've used for years now show "errors on page." The program never tells me what the errors are, what causes them, or how to fix them. It just won't let me proceed on websites that have always worked in the past.

Rather than fuss with this, I just downloaded the Firefox browser, and it works perfectly fine with everything. Google Chrome would be another suggestion. In fact, I have all 3 one my computer and just use the one that seems to be in a good mood that day. Firefox seems to be the one that is most reliable and troublefree. In fact, I haven't encountered even one glitch with it so far. So, if you haven't already done so, consider using a web browser other than MS Internet Explorer (especially version 8 which seems to be the most temperamental version yet).

As a means of isolating the problem, you might also try downloading, installing, and updating on another computer using the same Internet connection. For example, try using a laptop, a computer from home, or even a borrowed computer that you can use for troubleshooting. See if that works on your current Internet connection, or whether it works on another Internet connection. This would at least tell you whether it is the Internet connection or some Internet or firewall setting on your current computer. I'm not too optimistic that it's a firewall or Internet setting on your current computer because Tech Support would typically be quick to ferret that out and fix it. My best advice, and I admit it's not exactly an earthshaking idea, is to troubleshoot by substituting a known good piece of equipment or procedure. It's admittedly trial-and-error, but I've always found trial-and-error and persistence to be my most valuable techniques. Finally, what operating system are you using, what antivirus program do you use, and what kind of firewall do you use? Again, I'm grasping for straws here because I know Tech Support would have checked these things from the get-go. Still, someone might be able to help if we had more details, but at this point, I'm fresh out of ideas. Good luck!