Has anyone been able to view the screen where you could renew ProSeries on line? Supposedly, it was to be up on May 15th. (hint to support if your out there) It would be nice to know when this feature is going to be available. If not on the 15th of May, then when?
I RENEWED MINE TODAY, JUST REMEMBERED THAT I NEEDED TO GET IT RENEWED BEFORE JUNE 30th, IN ORDER TO GET THAT $100.00 DISCOUNT. AS EXPENSIVE AS IT IS, I NEED EVERY DISCOUNT I CAN GET.
Oh...and it will get better....get this. I renewed my ProSeries subscription FOUR WEEKS AGO. They immediately charged my credit card even though they promise in their marketing materials that they won't charge your credit card until December 2008. I called them a second time to ask them to reverse the $4,000+ charge from my credit card, and I was assured that it would be taken care of....you might find this hard to believe but that was early last week. Even when you consider processing time, the charge should have been reversed a long time ago.
This isn't the first time this has happened -- I've been with them for 15+ years and it has happened at least 2-3 times over that time. If you're doing your job, it should never happen.
The best part of it all...Intuit NEVER reads these posts, so you need to actually call them to let them know that they aren't doing their job or keeping their promise to not bill you until December.
Wanna know why their stock price is stuck in low gear? It's because the marketing department doesn't talk to the accounting department, so the left hand doesn't know what the right hand is doing! Lots of luck running a business that way.
To process on the credit card they secure the balance is there for only so many days...7, 15, 30 or something like that, I can't remember exactly how many days. On mine anyways, it actually reduced the balance available but didn't actually show up as a charge.
Even if you don't call Intuit, after the time period it then magically disappears from your credit card. If you read the fine print in the renewal it does point that out. I'm not defending Intuit, I'm not saying it's right, just saying it does happen to everyone, not just you so if you don't have the current balance available for so many days your order may not go thru.
I renewed mine in june to get the discount
