I refunded a customer $300 for a class in Oct. The customer pd in Sept & I generated a sales receipt. QB generated a -$300 deposit on that date. However, that amount is not showing in the deposit detail report in Oct. Why?
Hi unmvcce,
I'm confused to which date QB entered a deposit for -300 and why was it negative?
What should have happened: You created a Sales Receipt in September for this Customer for $300. You deposited the $300 in the Checking Account.
In October, you give the Customer a $300 refund. To do this, you should go to Customers > Create Credit Memo/Refunds. Enter the Customers name and use the same Account that was on the Sales Receipt.
If this helped you, please mark this Solved so Intuit can close this thread. Thank you,
unmvcce.
Laura Kaniuk
