5 emails to Training and no responses yet for Certificate
Total Views: 51
Accountant Training,
I been a member of the QuickBooks ProAdvisor for over 5 years. I took my CPE Courses on the October 14 and 21st. I registered and have the emails and have the CPE words for the Certificates, to show that I was present. I have already sent 4 emails to Accountant_training@intuit.com. There has been no response to my emails and there is still no certificates on the bottom of the My Training! I looked at the ProAdvisor Community webpage and can See numerous others that have had the same issue. One of the individuals I have contacted and he stated that there have been NO contacts on the issue.
On the bottom of the answer and response is a Patches Jackson, Alias Ms. Jackson that states you have to register for the CPE to get Credit.
Apparently just getting an email that you have registered is not sufficient to address the issue of getting a certificate for participation!
If training will response to this email I would sincerely appreciate you responding so as that I may get back to work.
Thanks
Edward A. Blanco
Accountant
Very dissatisfied 5 year QuickBooks ProAdvisor.
Comment
Freckles -
I see you posted the same issue in another thread. Let's close this topic and we'll get you a response in the other thread. As you mentioned, other people are having the issue, and the forums work best if keep all the comments in the same place.
I do apologize that this process has been frustrating and unhelpful for you. We will get this issue resolved, so please do get back to work, and we'll get you a response.
PAP_William
Service Manager for the ProAdvisor Program
Comment
Hi Ed,
I do understand what happened. For me, I took the first exam in August and just as I got my score back stating that I passed, the system crashed and lost my exam, scores, and all of my previous work. I had to do the whole course all over again! Customer service could not find anything and was of no help at all. It took another week, but I finally finished and received my certificate later that afternoon. Not sure what the problem is, perhaps too much network traffic at Intuit! Just hang in there, it should be fine!
Michael Davis
Michael A. Davis, Accountant, Pro Advisor
Phone: 301-358-5297
email: mdavis@mad-accountant.com