Email Support
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I renewed my software several weeks ago; but can't seem to find my order under My Proseries.My next step is to Email support for confirmation that the order has actually been received.Sooooo, type in the question, and then, maybe I am brain-dead, but I can't find a way to actually SUBMIT the email; the only option I see is RESET. Can someone help?
Answer
Oh...and it will get better....get this. I renewed my ProSeries subscription FOUR WEEKS AGO. They immediately charged my credit card even though they promise in their marketing materials that they won't charge your credit card until December 2008. I called them a second time to ask them to reverse the $4,000+ charge from my credit card, and I was assured that it would be taken care of....you might find this hard to believe but that was early last week. Even when you consider processing time, the charge should have been reversed a long time ago.
This isn't the first time this has happened -- I've been with them for 15+ years and it has happened at least 2-3 times over that time. If you're doing your job, it should never happen.
The best part of it all...Intuit NEVER reads these posts, so you need to actually call them to let them know that they aren't doing their job or keeping their promise to not bill you until December.
Wanna know why their stock price is stuck in low gear It's because the marketing department doesn't talk to the accounting department, so the left hand doesn't know what the right hand is doing! Lots of luck running a business that way.
Answer
The submit button appears when the e-mail submission form has been completely filled out.
The form itself is designed to collect the appropriate information to assist the agent receiving the e-mail understand the issue.
Category *
Product Year *
Select a Product *
Describe Your Issue *
These are required fields as designated by the "*" asterisk character.
Once this information is provided the "Submit" button becomes visible.
