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Error sending customer to DMS

1/16/08 7:26 PM
Total Views: 1,481

Everytime I need to transfer a new customer from Proseries to DMS I receive the following error: Could not convert variant of type (Null) into type (Integer).Anyone receive the same error?

 
 
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All Replies:  Answers (10)  
Contributor
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1/16/08 11:01 PM

From what year of ProSeries are you transferring?

 
 
 
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1/17/08 11:08 AM

2007

 
 
 
Contributor
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1/17/08 4:11 PM

We haven't had the issue you're having with 2007. Sorry I wasn't able to be of more help.

 
 
 
Contributor
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2/3/08 2:30 PM

Are you having this problem with every client or only one?

 
 
 
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2/8/08 1:12 PM

This is a known error and we are currently researching this issue for a fix

 
 
 
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2/10/08 7:05 PM

Still and with every customer.

 
 
 
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2/13/08 11:41 AM

We think we have isolated the issue.
Please go into your windows directory on your c drive and locate the file prowin07.ini
if you find it there...delete it then attempt to import customers into dms and see if you run into the same issue

 
 
 
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2/14/08 12:49 PM

please disregard the last message

We have found that this issue has to do with DMS looking for the default location that proseries is installed on.

If you uninstall proseries and reinstall on the C drive it will fix the issue.

 
 
 
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2/22/08 1:48 PM

there is going to be a fix for this on the 25th now.
make sure to update and the issue will go away

 
 
 
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2/27/08 5:42 PM

Yes. Fixed. Thank you for the reply.

 
 
 
 
 
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