DMS MS Word Saving Problem
LacerteWhen opening a MS Word document from DMS the file name changes to one beginning with "~". When I close the file, DMS has nor record of the file that changed. Why is this happening?
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dJdR3KEdOqllvkab8P4pmk
04/11/09 3:51pm PDT
Viewed by asker 04/13/09 5:30pm PDT
Viewed by asker 04/13/09 5:30pm PDT
4 Replies
bglass
Questions asked: 10
Questions answered: 190
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Questions answered: 190
Points earned: 266
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04/13/09 5:12pm PDT
Which versions of DMS and Word, and where do you keep the database?
04/13/09 5:30pm PDT
We use the latest version of DMS, MS Word 2003, and we keep the database on a server.
04/15/09 7:49am PDT
What is the extension on the Word doc? If its .docx or .docm the document was created with Word 2007. You may need the compatibility pack for Office 2007 to open these docs with Office 2003.
bglass
Questions asked: 10
Questions answered: 190
Points earned: 266
Questions answered: 190
Points earned: 266
Certified ProAdvisor
Certified ProAdvisors have successfully completed an extensive and rigorous QuickBooks certification program.
ProAdvisor
Members of the QuickBooks ProAdvisor Program
04/22/09 2:12pm PDT
Latest post
This usually happens when DMS loses track of the local cached copy (located at "C:\Users\{user name}\AppData\Local\Temp\DMSTemp\Edit" in Vista or a similar location [under program files if I recall] in XP,) looses its connection to the database on the server, or occasionally just feels like it. Hopefully this is not happening every time, but there must be a glitch somewhere along the line if you are seeing the temp file ("~" named) in DMS. I would start by reinstalling DMS and checking the permissions for the local user and on the server at the database location to make sure there isn't a random bug cropping up as a result.
