Invoice is cut in half when saving as a PDF
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I am trying to save an invoice as a PDF. I go to Print>Save as PDF and it allows me to save the invoice. However, only the top portion of the invoice is saved. The bottom part with the grand total and my customer message is getting cut off. What is happening ? I am using QUickbooks for Mac 2007 and running Tiger. Thanks
Solved!
Helpful Answer
I assume you're talking about Tiger's Printer Setup Utility, right? Yes, you should be able to find your printer in that utility, but I can't remember how (we're on Leopard and my memory's short).
On Leopard, there's a Print & Fax item under Hardware in System Preferences app/dialog. All of our printer options are there, with our regular laser printer indicated as the default choice. Maybe Tiger's is similar (can't remember, oh, dearrrrr).
Long-time QuickBooks for Mac user
Former business owner
NOTE: This is a user-to-user forum and not official Technical Support.
Answer
I am using an Epson 220 printer. If I just click the preview button, the preview is also shortened.
Comment
Has anything changed recently? Were you printing invoices before without a problem?
Long-time QuickBooks for Mac user
Former business owner
NOTE: This is a user-to-user forum and not official Technical Support.
Answer
Yes, I was printing invoices without a problem. I recently changed the driver to the Gimp Print so i could print. I deleted the driver and reloaded the one I was using previously before the issue started and now it is still cutting off the bottom of the invoices.
Answer
Also, the problem seems to be only related to Quickbooks. Other programs are saving PDFs without a problem.
Answer
Go back to File > Print Setup and re-do each form's print setup to make sure that the correct paper size and feed are selected for each one. Post back to let us know whether that makes any difference.
(BTW, I suggest using the Comment function to add information to your query and saving the Answer function for solutions.)
Ever since Leopard first came out, QB-Mac users have been reporting printing problems with Epson printers on this forum. Hopefully, you'll get a solution that works for you.
Cheers!
Debi
Long-time QuickBooks for Mac user
Former business owner
NOTE: This is a user-to-user forum and not official Technical Support.
Comment
I already tried the Print > Page Set up and that didn't work either. I'm not on Leopard yet, I'm still on Tiger. This problem has me completely stumped !!!
Comment
Also I noticed that in the Printer Set Up Utility, the choice of printer is "Adobe PDF." It does not say Epson 2200. Could that be part of the problem?
Solved!
I assume you're talking about Tiger's Printer Setup Utility, right? Yes, you should be able to find your printer in that utility, but I can't remember how (we're on Leopard and my memory's short).
On Leopard, there's a Print & Fax item under Hardware in System Preferences app/dialog. All of our printer options are there, with our regular laser printer indicated as the default choice. Maybe Tiger's is similar (can't remember, oh, dearrrrr).
Long-time QuickBooks for Mac user
Former business owner
NOTE: This is a user-to-user forum and not official Technical Support.
Comment
Oh you are the best !!!! I went into System Preferences and looked at the Page Set Up and it was set to Tabloid (because I had been printing on Tabloid paper), not US Letter. I changed it to US Letter and the problem is SOLVED !!!!! Thank you so much for talking me through this one !
Comment
Can you provide information on the printer you're using? That might possibly affect the PDF creation. There could be some old threads in this forum (my memory's vague on this) about some Epson printers causing this problem, but I thought that was in Leopard.
By the way, what happens if you just print to your printer or click the Preview button in the print dialog instead of choosing Print to PDF?
Long-time QuickBooks for Mac user
Former business owner
NOTE: This is a user-to-user forum and not official Technical Support.