35
dms issue
2/12/09 7:56 AM, Viewed by asker 3/18/09 2:38 PM
Total Views: 729
Total Views: 729
Anyone having a problem when saving an existing client to DMS that it creates a second file for that client?
All Replies: Answers (1)
Comments (2)
Comment
3/13/09 2:17 PM
Hello,
Have you run the database repair tool on your dms database?
Rating 0
Answer
3/18/09 12:32 PM
This can happen if the exisiting client in DMS does not have a tax ID.
Proseries can only send a document to a client when it can match the tax id that it has to the one DMS has. If there is none in DMS, then DMS will createa new client with one and hence a duplicate.
Comment
Yes, I came this morning to share the same problem.