43
 
New Member

Adobe 9

10/29/08 11:27 AM
Total Views: 1,766

I have found that Adobe 9 does not work with QB at all. I can only print previously completed bank reconcilations on one computer that has Adobe 8. Can someone confirm this?

 
 
Subscribe RSS
 
 
All Replies:  Answers (3)   Comments (1)
Contributor
Rating 0

Answer

11/10/08 5:12 PM

You are correct. I found that if you attempt to print a previous bank reconciliation using Adobe Reader 9.0, I get an error message and QuickBooks shuts down. If I go to another workstation on our network that has Adobe Reader 8, I can print previous bank reconciliations fine. I have removed Adobe Reader 9.0 and reinstalled Adobe Reader 8, now everything works fine. Intuit please correct this situation!

 
 
 
Contributor

Comment 

11/20/08 12:06 PM

Adobe is quirky, especially if you have an older version of Acrobat on the same computer with a newer version of Reader. I could not view previous bank reconcilations in the pdf format, it gave me an error that I needed Adobe at least version 8 or 9. I had Acrobat 6 and Reader 9.

My work around, not a solution, was to open the Reader and disable the "display PDF in browser" under the Web Browser Options which is under the preferences which is under the edit tab.

I have read on Adobe forums that occassionally Reader will not function properly if you don't register it.

Hope this helps someone.

 
 
New Member
Rating 0

Answer

3/2/09 12:20 AM

i had the same situation as mdlee87, except i had acrobat 4 with reader 9. lee's solution worked, tho i have no idea why it would ("intuit"ively, it would seem like you would have to disable something in the acrobat, not the reader). also, it's a little hard to find; you have to go to edit/preferences/INTERNET and then uncheck the "display PDF in browser" box. anyway, congrats and thanks to mdlee87 for this work-around.

 
 
 
Employee
 
Rating 0

Answer

4/20/09 11:35 AM

Adobe is aware of the 9.0 issue. The recommended solution is to upgrade Reader to version 9.1.

 
 
 
 
 
Subscribe RSS
© 2009 Intuit, Inc. All rights reserved. Intuit and QuickBooks are registered trademarks of Intuit, Inc.
Terms and conditions, features, support, pricing and service options subject to change without notice.