eSort files clipped/truncated
2/13/09 12:22 PM, Viewed by asker 2/19/09 4:25 AM
Total Views: 1,621
Just tried eSort free trial; the processed file was returned quickly, but some of the pages were truncated or clipped. Too much data was lost, so I have to revert to the pdf file I originally scanned. Will this problem be resolved soon?
Answer
We have seen a few instances of this type of result. It shouldn't be happening so if you could send us the document we will work to resolve your issue. The mailbox below goes directly to the Document eSort Team here at Intuit.
We look forward to enhancing and developing this utility for accountants. Thank you for the feedback!
Best Regards!
eSort Team
Answer
I have seen this also. I was able to turn the document, view the information, and when I returned the document back to it's original view, I was able to see it all . Go figure ?!!!
