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If you are still having trouble, please contact support at 800-558-9558.
Can we call and have our payroll (direct deposit) submitted? When I tried it yesterday it wouldn't 'submit' electronically to Intuit.
Hi FastPivot. I'm working on getting an answer to this for you. I'll let you know when I hear back.
Michael - there are 1,720,000 Google hits that says Paychex isn't all that you make it out to be:
This is ridiculous! I am on a deadline and this is two days in a row that I will have my work interrupted.
Is this the reason that I am unable to send invoices from Quickbooks? (2010 Premier Accountant)
yes. try to save the invoice as a pdf file and attach this file to your email. this will have to do for now.
Ok, thanks. I was worried I had done something to my file, thanks. It's not the best answer, but it's a workaround (not an urgent invoice, but others may have more issues than I.)
Why I would expect to pay more for this added service............
While this is unacceptable and these outages have become way too frequent, I do commend intuit (or at least Amy K) for trying to give us some information. Previously, all anyone has ever received was the same reponse: 'We apologize, our engineers are working on it'.
Either way, this cannot continue and something should be done to help repair any semblance of a relationship intuit has with what I imagine is an enormous (read: dwindling) customer base. I know I will be switching systems on the first of the year.
Agreed at least Amy K has the decency to post something other than "we are aware of the problem..." I have called four times and asked for a supervisor, someone with some decision making authority to call me. I have 18 companies on QB online, spending some 3K per year. A simple phone call would be nice.
I picture these engineers as a bunch of fools like in the following clip from discover. http://youtu.be/F8L2cI8brzQ
It is not possible to pay for a service that is going down so often. This is not acceptable.
