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Changing Payment Method after entering payment in QuickBooks
QuickBooks Pro for Windows: 2009
8/27/09 10:39 AM
Total Views: 192
8/27/09 10:39 AM
Total Views: 192
I received a payment for an invoice from a customer by credit card; they then asked me to do a credit card refund so they could pay it by a different method. The credit card payment was already entered in QBs. How do I handle this in Quick Books (I process credit cards outside of QBs.) I did a Credit Memo/Refund -- but does not show up in the transaction history -- and it still shows that invoice as having a 0.00 balance owing.
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If you do a Credit Memo / Refund, it will show up on the transaction history on the customer's statement. Then, just create a new invoice for the same amount and apply the customer's new payment to the new invoice.