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DMS 2005 after driver update-HP8250 will not activate and feed from ADF only scans from glass top but o/s DMS works fine

7/18/09 1:43 PM,   Viewed by asker 7/20/09 5:00 PM
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I use HP8250 w ADF. I upgraded drivers. Now my ADF does not activate when paper is in feed. It only scans the glass top. The ADF works with the scan software o/s of DMS (2005) but not when I am attemp'g to scan from my DMS program. What is solution?

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7/18/09 2:59 PM

Look in the scanner drop-down menu in DMS. See what selections there are and try one of the alternatives like WIA, etc.

 
 
 
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7/18/09 8:59 PM

In the DMS (2005) there is no 'scanner' item and therefore no drop down. I have searched all the menu items and do not find anything that may help solve this. I hope it is a simple fix, just need to find it. All worked great until I installed the new drivers.

 
 
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7/20/09 2:33 PM

What happens when you click the scan button inside dms? Does it give an error? Since it is a new driver try the following link.

http://ptknova.intuit.com/self...

 
 
 
 
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7/20/09 3:26 PM

thanks. I did find the 'scanner' drop down button. It was after the Scan button. One of those screens and fields I never pay mind to and forgot it was there.

I resolved the problem by disconnecting scanner, restart computer, then rebooted computer, powered up and reconnected the scanner. Opened DMS and the ADF worked properly. Thanks gentlemen.

 
 
 
 
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