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New Member

07/20/09 3:01pm PDT
Viewed by asker 07/30/09 10:18am PDT

EasyAcct Support

EasyAcct

In recent months, I have seen major turnover in support staff. New staff just are not familiar with the program. I am disappointed in Intuit, some of the old staff really new the program inside and out and new staff are always having to go back and refer to their "knowledge base" rather than having an answer on the tip of their tongue.
Also, I have not seen any improvements to the Easy Acct general ledger module in recent years. I believe this program is being ignored by Intuit and eventually we will be forced to switch to Quick Books.
I hope I am not the only person that feels this way.

1 Reply

Employee

07/21/09 9:24am PDT

Latest post

Dear BThackar,

Thanks for voicing your concerns. We truly encourage our customers to speak out, and to the best possible extent, try to address concerns individually.

We are certainly not ignoring EasyACCT. For example, we resolved several product issues and bugs last year resulting in a better experience for many of our users. We also have a highly dedicated team that addresses product matters on a daily basis.

If you can give us specific examples about what in support is not working, we will be able to address that concern.

We will also be happy to talk to you if you can email us your contact information...please email it to support and ask them to forward it to the Product Manager for EasyACCT.

Thank you.

Sincerely,

The EasyACCT Team

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