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Home   Help with Intuit Products   Quickbooks Tasks   Customers & Customer Center  
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01/26/2012 at 02:08PM PST
We’ve seen a scam e-mail regarding Intuit tax information floating around today. This e-mail was not sent or authorized by Intuit. If you ever wonder whether an e-mail from Intuit is real or fake, please refer to the link below.

Thank you

http://security.intuit.com/security-alerts.php
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profilemkt
profilemkt
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01/05/09 11:17pm PST
Viewed by asker 01/07/09 8:27pm PST

Remove Customer's credit

I have searched the website for an hour now, but the same question seems to have different answers once the details come into place.

Here is what I have:

The customer decided to give me a check in advance, so I can apply it to the future invoices as they occur. She did not use all of it. Her husband is also my customer (they both have businesses and I have them listed as separate accounts). They asked me to apply her remaining credit to his invoice.

I received a payment in full from him (probably, I shouldn't have done that), so his invoice shows as PAID. So, I need her credit to be zeroed out. I'm not sending her a check, nor it's a refund, correct? If I issue a credit memo it doubles her credit. Clearly, that's not what I need :))

Thank you in advance for your help!

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01/15/09 3:14pm PST
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Hi profilemkt!

Thanks for posting your question. I believe I found a help article that should assist you in resolving your problem. Please click on the link below and it will explain how to apply a credit from one customer job to another customer job.

http://support.quickbooks.intuit.com/support/pages/inproducthelp/Core/QB2K9/ContentPackage/Core/Payments/task_use_unapp_creds_diff_custjo...

Thanks!

Amy

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