Confirmed Interruption – No ETA - 6/1/11

It would have been nice to know this issue in advance. Instead Intuit/Quickbooks customers are running around in the dark, on hold for two hours and worst yet, given false hope.

At least make us aware of the problem so we could have made other arrangements. Now it is too late and I wasted two hours on hold for nothing.

Not the best business solution for customers at all.

I  agree - I have been on hold for over 30 minutes with the supposed direct deposit support line.  I called in on the ProAdvisor line over 3 hours ago; was connnected to a person whose accent was too hard to understand.  She would not get me a supervisor until I insisted but then transferred to me to this line instead.

I have been given 2 different answers for what to do.  1st rep told me to keep transmitting up to 7 pm.  The recording on the direct deposit line states up to 6 pm.  The software keeps telling me that the checks will be late each time I try.

One of the payrolls I am transmitting is for a very small non-profit.  The employees need their checks badly! 

I finally got mine to go thru. It was after 5PM and I got the warning. I just got this email

We received your payroll on June 1, 2011 at 5:22 PM Pacific Time.

* Funds will be withdrawn from the bank account number ending in: 3883 on June 2, 2011.
* Amount to be withdrawn: $12,962.37
* Paychecks will be deposited to your employees' accounts on: June 3, 2011

so it looks like the money should be direct deposited on Friday

Really unfortunate the way this was handled

Thanks Kaydee!  I just called the director of the client and they decided to issue checks.  The employees of this organization are not paid very much and they must have their checks on time.  They operate on a tight budge and I can't risk issuing the checks on Friday and then having the funds taken again later.

I was in the process of switching all of my other payroll client's to QB and encouraging them to go with direct deposit.  I will re-think that now!  Intuit, are you hearing this??

I use Intuit to process my taxes only and process my direct deposits through my bank. As long as you don't have too many employees, it's not that bad.  I cheat the system by creating a P/R that is direct deposited, print out the paychecks and the paycheck stubs, but before I submit it to Intuit I go into each check and uncheck the Direct Deposit box.  Once that's done, I submit my P/R.  I never have to worry about my direct deposits not getting to my employee's and my bank only needs 1 day to process them instead of 2 days.  You may want to see if your bank can process the Direct Deposits through their Cash Management/ACH.

Our bank's charges for this are almost as outrageous as Intuit's handling of this situation. That was one reason why we went to QB Payroll.

Proper and timely notificaion of this issue would have allowed time for businesses to make alternate payment / payroll plans and to inform their employees and vendors of Intuit's issues.

Always remember your 7 P's :Proper prior planning prevents pitifully poor production!

Agreed! Now I have my direct deposits sitting in limbo and risk not getting it thru before the bank cut-off. Had I known about this problem this morning, I could have printed payroll checks instead!

I agree, a head's up would have done wonders! Email me, Call me, Text me if you have to but don't leave me stranded at the last minute and then tell me to KEEP TRYING! That's just not going to work.

I Will Be on the Phone with ADP in the morning!

Steve,

Thank you for updating us.  I live over 35 minutes away from my office.  Are you telling me the only solution is that I drive back here tonight, closer to 11PM my time in order to transmit payroll?  That truly is unacceptable.  Please confirm that you will accept transmissions tomorrow morning and guarantee that they will be in our employee's bank accounts Friday morning.  We have 70 employees and I cannot risk payroll being late.

Thank you.

Lisa

Thank you.  It helps to get the update.  Hope the extra two hours resolves the problem.  Please do keep us informed with additional updates as you have them.

@LJMitchels -- install Logmein Free on your computer & leave it turned on so you can login remotely to do it.