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02/10/2012 at 03:34PM PST
Emails titled "QuickBooks security notice," "Quickbooks update" or "Tax Information Needed within 30 days" were not sent from Intuit and should be considered harmful. If you ever wonder whether an e-mail from Intuit is real or fake, please refer to the link below.

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RenaBobena
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11/15/09 12:20pm PST
Viewed by asker 11/22/09 7:08pm PST

I need your help to restore from CD

I need help restoring my company data onto a new computer. The data was saved on CD as .QBW and the restore tab wants to look for QBM. What do I do?

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LauraD
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11/15/09 2:25pm PST

If the data on the CD is .qbw, this is the file.

Do this:

Open QuickBooks.

File>Open or restore company file.  Find the file on the CD drive.  Open that.  Then, File>Save a copy or backup.  Back it up to your hard drive.

Then, go to File>Open or restore company file and select restore backup.  Find the backup that you just created.

Then, when it asks for save in location, choose your hard drive.  (I create a folder in My Documents called QuickBooks and store my file there)

Then, you will have your file on your hard drive.

Laura D

My motto:
Keep it as simple as you can. . .with only as much detail as you need.

When in doubt, make a backup first!!

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Laura Dion
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www.centsablebookkeeping.com
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11/15/09 5:12pm PST
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Did this answer your question?

 

Is so, please mark solved.

If not, please clarify your situation.

My motto:
Keep it as simple as you can. . .with only as much detail as you need.

When in doubt, make a backup first!!

*****
Laura Dion
Cents-able Bookkeeping, LLC

www.centsablebookkeeping.com
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11/15/09 6:01pm PST

LauraD -  Thank you for your help.  However since I posted my question, my CD Drive is now getting jammed!!!  This has definitely not been my week!!  My laptop crashed and so I had to drag out my old Desk Top thinking I could get back into business and now the drive in jammed!!!  Guess its a sign for me to bite the bullet and buy a brand new computer!!! Right before the holidays (UUUGGGHH)   I will try your suggestion once I get over this obstacle.  Thanks again.

RenaBobena

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11/15/09 6:33pm PST

Yikes!!!

Does not sound good. . .   :-{

I hope things get straightened out quickly!!

My motto:
Keep it as simple as you can. . .with only as much detail as you need.

When in doubt, make a backup first!!

*****
Laura Dion
Cents-able Bookkeeping, LLC

www.centsablebookkeeping.com
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11/22/09 4:06pm PST

Hi LauraD:

You gave me some advice last week on how to restore my Quickbooks from a CD and then I had a problem with my CD drive jamming.  Well, I now got a new drive installed and I tried to do what you listed but I don't think I am doing it right.  I'm sorry to ask you this but would there be any way that you could "walk me through this" via telephone?   I am more of a "Hands-on" learner and perhaps that might work.  If you don't mind doing that I can either send you my number or you can send me yours.  I am in California and on Pacific Standard Time.  Thank you.

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11/22/09 5:09pm PST

Contact me through my website (see below), if you want 'hands-on help'.

Laura D

My motto:
Keep it as simple as you can. . .with only as much detail as you need.

When in doubt, make a backup first!!

*****
Laura Dion
Cents-able Bookkeeping, LLC

www.centsablebookkeeping.com
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11/22/09 6:34pm PST
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I like to copy the files from the storage media onto my hard drive, since the restore function will work faster from the hard drive than the storage device. Try that.

If you use Pro Series Basic I might not be able to help you. If you use Turbo Tax I might refuse to help you. All others, watch out! ;-)
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