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LCaposey
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11/20/09 3:35pm PST
Viewed by asker 01/26/10 10:29am PST

Applying Credit Memo's in A/P

US QuickBooks Pro for Windows : 2009

When I pay invoices, and apply credit memo's to a vendor, I do not want to apply them (net them) against an invoice. I want them to list individually as "negative invoices" on my payment. How do I do this?

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MoniqueC
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11/20/09 4:39pm PST

Create the credit memo as you normally would. QB will ask if you want to apply it, and just say no, and it will not apply them. 

Monique Colver
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11/20/09 4:47pm PST

Thank you, but maybe I am misunderstanding your advice.  When I enter the credit, it does not ask anything.  When I go to pay bills, credits do not show and cannot be selected from the invoice list.  So, I go to "set credits" and select them; but it also does not ask me anything.  But, I can see by the way the credits show remaining credit balance that it is applying it the invoice I was sitting on...if I am not on that supplier's invoice, the "set credit" button is not accessible.

 

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12/09/09 1:12pm PST

I am having the same problem.  Once a credit is applied, it does NOT show up on the remittance to the vendor.  This creates many extra phone calls.  What is the solution???

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12/09/09 1:29pm PST

Unfortunately, there is no solution...I don't know why this software treats it in this manner.  I spent an extended amount of time on phone support...the gentleman tried mightily to find a workaround, but ultimately he conceded that there is neither a solution nor a report to capture that lost detail.

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12/11/09 2:30pm PST

I have had clients using QB's since 2003. I have written and discussed this with support many times. Does QB support read these posts. This is suppose to be an accounting program and as a CPA for 20+ years, accounting is all about trails/support- QB's AP bill pay is not accounting.

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01/12/10 5:56am PST

I also have voiced my  concern about this issue.  Credit memos from vendors should be applied to the payment not specific invoices.  I manually write on the check stub the invoices I'm paying because if the credit memo pays the total invoice it does not print on the check stub.  This needs to be addressed ASAP!

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I have found the best way to get QB to listen to your comments is to use the help menu from inside your QB menu.  Click on the Send Feedback Online option.  Perhaps if we all did that to voice our issues about applying credit memos something will be done.

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