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01/26/2012 at 02:08PM PST

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New Member

11/05/08 4:09pm PST

Underpayment in online banking - How to handle?

I have a client with an outstanding invoice for several thousand dollars. Each month the client makes a payment of $200 via credit card. When I download the $200 through online banking, match it with the invoice, and then click "Add to Quickbooks" I get an error that says "The total amount does not match the downloaded transaction amount!"
Yes, I know that. In QB 2006 there was an option to still apply the payment to the invoice as an underpayment. However in 2009 there doesn't seem to be any such option. I have no idea where to go from here other than to leave the transaction as unmatched indefinitely. I can only believe that this is an oversight of the QB programming team and that it will be corrected in a patch download or something. Am I hoping for too much?

1 Reply

Certified ProAdvisor

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11/30/08 3:02pm PST

Latest post

You could manually add the payment in the Receive Payments window, then use Make Deposit to add it to your bank register. The downloaded transaction would then "Match" in the online banking window and you would have to leave it just sitting there.

If you do this alot, you may want to consider getting a copy of QB 2008 and roll back to that. I don't believe this is one of the "features" they are looking at fixing in QB 2009 anytime soon. If you haven't seen it already, you may want to check out this thread for what they are and are not planning to fix in QB2009 online banking.

http://community.intuit.com/po...

- Linda

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